The steep GmbH was awarded the rebid of the Volkswagen Group concerning the training development and implementation in several locations of the SEAT Service Akademie. The contract will again be closed for three years, with an optional extension for an additional period of two years.
steep has been a partner of SEAT Germany since 2003 and supports the SEAT Service Akademie in training development and the implementation of training with brand experienced and highly qualified employees at locations in Weiterstadt, Ingolstadt, Hamburg, Kerpen and Leipzig.
The project team led by Thomas Neufingerl has been shaping the image of the SEAT Service Akademie in the dealership network with a high continuity and in cooperation with the employees responsible for SEAT Germany. In addition to seven technical trainers and two non-technical trainers, the training locations of the SEAT Service Akademie in Hamburg, Kerpen and Leipzig that are run by steep also employ training administrators who support with administrative activities and participant reception.
All employed trainers have an automotive background (automotive foreman or technician, engineers) and have completed methodological and didactic training. They usually have undergone a trainer certification at steep, Volkswagen or SEAT and are well acquainted with the brand SEAT.
In addition to operating three regional SEAT Service Akademie locations as well as the training development and implementation of training with nine trainers and consultants, steep implements the project “Liegenbleiber-Analyse” at the SEAT customer service and provides staff for the warranty service of SEAT Germany.